TERMS AND CONDITIONS

1. Introduction
 

Welcome to www.HannahOla.com (“Hannah Ola”, “We”, “Our”, “Website”).  By using this website, you agree to these terms and conditions and are bound by them.

2. Data Protection 
 

We act at all times in accordance with the Data Protection Act 2018 and relevant Data Protection Laws and Regulations.  For further information, please view the Privacy Policy. However, Hannah Ola is not responsible for the collection, storage and processing of data carried out by its customers. All customers using the website must ensure that they are in compliance with all applicable Data Protection Laws and Regulations in their jurisdiction(s). 
 

3. Purchases
 

3.1- If you wish to make a purchase on our website, the website will guide you through our purchase process. However, we are not liable for incorrectly ordered items on your behalf, therefore, we recommend that you check orders carefully before submitting. 
 

3.2- If we, for any reason, do not accept or cannot fulfil a customer’s order, no payment shall be taken. If we have taken payment without the order being successful, any such sums will be refunded as soon as possible in any event within 30 days. 

4. Return policy

4.1- We will accept, for refund or exchange (subject to availability), items that are in new condition, unopened, unused, unworn, unaltered and free of damages by the customer.
 

4.2- For a full refund or exchange, post your item to us (we recommend using a method that provides proof of delivery) within 14 days following the date of delivery of the product securely wrapped and packaged.  We will process your request as soon as possible.
 

4.3- Items cannot be returned or exchanged after 14 days from the receipt of the original order.  The returned items must be in their original packaging with labels and tags intact, and otherwise in a condition enabling us to sell the product as new.  Items found to have been damaged by the customer will not be replaced, but will be returned at the customer’s expense.
 

4.4- Refunds will include the original delivery charges but exclude the cost of returning the item to us.  
 

4.5- Please email hello@hannahola.com for return address information.
 

 

5. Links to third party sites 
 

Links to third-party sites may be included on this website. If you choose to follow a link from our website, to a third-party site, our terms and conditions will not apply and will be terminated at the point of you exiting our website. We recommend that if you leave our website through a third-party link, you read their terms and conditions before proceeding to browse, use or interact with the other site. 

6. Privacy policy
 

Use of this website is also governed by a Privacy Policy. This policy is incorporated into these Terms and Conditions by this reference.

 

7. Changes to these Terms and Conditions 
 

We may alter these Terms of use at any time. If we do so, details of the changes will be highlighted at the top of this page. 

 

8. Severability
 

If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

 

9. Law and jurisdiction 
 

Any disputes concerning these Terms of Use, the relationship between customers, visitors and ourselves or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England and Wales.

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